This is the lightning talk I gave at the 2014 Code for America Summit.
The Citizen Experience Blog
Service Design in Government Keynote
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Posted by jessmcmullin on Events |
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The presentation from the opening keynote at Service Design in Government 2015
Slides from Interaction South America in Buenos Aires
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Posted by jessmcmullin on Events |
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I was in Buenos Aires November 19-22 for Interaction South America. I taught a rapid service prototyping workshop and gave a keynote on designing government.
I met a couple civil servants from the City of Buenos Aires at the Code for America Summit, and so I also had the privilege and opportunity to visit the City of Buenos Aires innovation lab! (More on that soon).
For ...
What does DesignX add?
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Posted by jessmcmullin on Methods, Practice, Theory, Writing |
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Recently, Don Norman, Patrick Whitney, and other design academics posted a call for a new kind of design: DesignX. DesignX would extend design to the realm of systems, society, and change “using a new evidence based approach”.
The question I was left with after reading the DesignX manifesto was what DesignX adds. What does it offer that isn’t already here?
According to the authors, DesignX is ...
Speaking at Code for America Summit
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Posted by jessmcmullin on Events |
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I’m speaking today at the Code for America Summit on Cyd Harrell‘s panel Designing For and With People. I’ll be talking about Growing Government Design Capability. Here’s the slides. Some key links from the presentation are below:
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Service Architecture: Aligning the Layers of Government
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Posted by jessmcmullin on Methods, Research |
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Public service design and innovation often focuses on the solution – the novelty of a new app, website, or process drives attention and gets people excited. But to successfully deliver those solutions requires aligning the different layers of government to actually execute.
Service architecture is a framework for thinking about how the different layers of government need to align for effective service delivery. My friend and ...
New Website a Work In Progress
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Posted by jessmcmullin on News |
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When I started the Centre for Citizen Experience, someone else held the .org domain, and so I used the .com version. But the mission of this work is much better reflected by the sense of social enterprise that a .org conveys. When citizenexperience.org became available, I knew I’d be moving the website to it. I’m pleased that day has finally come! Email addresses remain unchanged.
It’s ...
Teaching Service Prototyping at UX Lisbon
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Posted by jessmcmullin on Events, Methods |
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I’m delighted to join the stellar roster of UX Lisbon, one of Europe’s leading user experience events. I’ll be teaching a workshop on rapid service prototyping, and look forward to sharing in the whole conference experience.
Joining the CommerceLab Advisory Board
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Posted by jessmcmullin on Advocacy |
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I’ve been invited to join the CommerceLab Advisory Board – the CommerceLab is a joint initiative of the University of Waterloo and the Government of Ontario. It works to improve Canadian commercialization and competitiveness, and includes a focus on user experience in industry and the public sector. My first contribution is a conversation about user experience careers in Canada and in the public ...
Kicking off Civic Design Camp
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Posted by jessmcmullin on Events, Speaking |
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I’m heading to San Francisco for Civic Design Camp April 12th, and I’m going to be sharing some opening ideas and stories about designing government. Looking forward to a great day with Code for America, the City of San Francisco’s Office of Civic Innovation, and a hundred and twenty five designers, civil servants, and active citizens!