I’ll be speaking at the upcoming Information Architecture Summit March 30-April 3rd in Denver, Colorado. I’m thrilled to be working with the ever-talented Samantha Starmer as my co-conspirator for a service design workshop Beyond Digital: Designing for the Cross-Channel Future. We’re also putting on a Beyond Digital panel with Priyanka Kakar and Andrea Resmini during the main conference.
Both of those sessions will have plenty of lessons for current and aspiring citizen experience designers.
And it turned out that Samantha and I got drafted to co-chair the Summit this year and next when Livia Labate had to step down as chair, so I’ve also got a session talking about the business model & future of the event itself.